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Category Archives: Podcast

Customer Service and AI (Podcast)

AVANT Technology Insights Andy Dignam of Five9 talks about what it takes to deliver intelligent, world class customer service.

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Posted byCanadianClubDecember 10, 2020December 12, 2020Posted inCCaaS, Podcast, TCCBLeave a comment on Customer Service and AI (Podcast)

Technical Polygamy and Your Business (Podcast)

AVANT Technology Insights Bryan Martin of 8×8 and Ken Presti discuss the fact that multiple competing platforms are almost always in use in todays’ business world. Less about what happens in Vegas, stays in Vegas and more about digital transformation realities.

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Posted byCanadianClubDecember 10, 2020December 12, 2020Posted inCCaaS, Podcast, TCCB, UCaaSLeave a comment on Technical Polygamy and Your Business (Podcast)

Workforce Optimization and Speech Analytics (Podcast)

Avant Technology Insights Ken Presti from Avant interviews Ryan McCormick of Five9.

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Posted byCanadianClubOctober 14, 2020December 12, 2020Posted inCCaaS, Podcast, TCCBLeave a comment on Workforce Optimization and Speech Analytics (Podcast)
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