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Tag Archives: CCaaS

Customer Service and AI (Podcast)

AVANT Technology Insights Andy Dignam of Five9 talks about what it takes to deliver intelligent, world class customer service.

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Posted byCanadianClubDecember 10, 2020December 12, 2020Posted inPodcast, TCCBTags:CCaaSLeave a comment on Customer Service and AI (Podcast)

Workforce Optimization and Speech Analytics (Podcast)

Avant Technology Insights Ken Presti from Avant interviews Ryan McCormick of Five9.

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Posted byCanadianClubOctober 14, 2020December 12, 2020Posted inPodcast, TCCBTags:CCaaSLeave a comment on Workforce Optimization and Speech Analytics (Podcast)
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